Privacy policy

FEEL THE WARMTH C.I.C.

PRIVACY POLICY

Version: 2026

1. Introduction

This Privacy Policy explains how Feel the Warmth C.I.C. (“we”, “us”, “our”) collects, stores, uses, and protects your personal data when you interact with us, including via our website and in-store services.

Registered Address:

Feel the Warmth C.I.C.

Company Number: SC532709

Feel the Warmth C.I.C.

15 Hemmingen Court

Carluke

South Lanarkshire

ML8 5LX

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Essential Website Information (Cookies & Technical Data)

When you browse our website, we automatically collect certain information, including:

IP address
Browser type and device information
Pages visited and navigation behaviour
Login status
Time and date of visits

This information is collected using cookies and similar technologies.

We use this data to:

Maintain website functionality and performance
Enable secure login and session management
Remember your preferences and shopping cart
Improve user experience

Without essential cookies, our website may not function correctly.

2.2 Order Information

When you make a purchase, we collect:

Name
Billing and delivery address
Email address
Telephone number (if provided)

We use this information to:

Process and fulfil your order
Communicate order updates
Provide customer support

2.3 Partial Purchases (Abandoned Carts)

If you begin a purchase but do not complete it, we may collect limited information (such as your email address).

We may contact you to:

Remind you about your incomplete order

You can opt out of these communications at any time.

2.4 Reviews and Feedback

After a purchase, we may contact you to request a product review.

This helps us:

Improve our products and services
Provide transparency for other customers

You are under no obligation to respond.

3. How We Use Your Data

We process your personal data to:

Fulfil contracts (e.g. processing orders)
Comply with legal obligations
Improve our services and website
Communicate with you regarding orders or enquiries

We will only use your data where we have a lawful basis to do so under UK GDPR.

4. Third-Party Services

We use trusted third-party providers to operate parts of our business.

All data:

Is securely encrypted
Stored in compliance with UK data protection standards

We ensure all third parties chosen have policies and processes in place that respect the security of your data.

5. Data Security

We take appropriate technical and organisational measures to store and protect your data, including:

Encryption of sensitive data
Secure servers and systems
Restricted access controls

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data:

For as long as necessary to fulfil the purpose it was collected
While you maintain an account with us

We may retain certain data longer where required for:

Legal obligations (e.g. tax records)
Fraud prevention
Dispute resolution

7. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability

To exercise your rights, please contact us using the details below.

8. Legal Obligations

We may disclose your personal data where required to:

Comply with legal obligations
Respond to lawful requests from authorities
Protect our legal rights

9. Cookies

We use cookies to:

Ensure website functionality
Improve performance
Enhance user experience

You can control or disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.

10. Contact for Privacy Matters

For any questions or requests regarding your data, please contact:

Data Protection Contact:

Jean Rooney

Feel the Warmth C.I.C.

15 Hemmingen Court

Carluke

South Lanarkshire

ML8 5LX

Email: info@ftwscotland.com

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office

Visit: https://ico.org.uk/

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

Changes in legal requirements
Improvements to our services

The latest version will always be available on our website.